Case Studies
Challenge
London General Practice, a premium healthcare provider, faced significant challenges during and after the pandemic. Patients often had to deal with long travel times, waiting periods, and fragmented digital processes for consultations, diagnostics, and report sharing.
Key issues included:
Fragmented Processes – Separate apps/tools for records, consultations, diagnostics, and billing caused inefficiencies.
Accessibility Issues – Premium patients spent hours traveling or waiting for GP appointments.
Third-Party Dependence – Reliance on external telehealth tools reduced brand control and consistency.
High-Profile Expectations – VIP clientele demanded a secure, branded, and seamless digital experience.
Goal
To design a bespoke Virtual Doctor platform that delivers premium, branded, and seamless patient care — aligning with the expectations of high-profile clients while improving efficiency for doctors and administrators.
Solution
We developed a comprehensive digital healthcare ecosystem with dedicated apps and portals for patients, doctors, and administrators:
Patient App
Book appointments in just a few clicks.
Access prescriptions, medical history, and upload reports.
Securely track health progress.
Doctor App
Conduct encrypted video consultations.
View instant diagnostic reports and issue online prescriptions.
Manage patient schedules seamlessly.
Hospital CRM
Centralized patient data management.
Automated scheduling and billing workflows.
Analytics for better resource allocation.
Diagnostic Module
Automated lab test integration.
Instant upload of diagnostic reports.
Streamlined treatment plan tracking.
CRM Integration & Data Migration
Ensured smooth transition from legacy systems without disruptions.
Impact / Results
The Virtual Doctor App transformed the way London General Practice delivers healthcare:
50% reduction in travel & waiting time for patients.
2x increase in patient engagement via branded mobile apps.
35% faster report sharing with automated uploads.
Delivered a luxury digital healthcare experience that matched VIP client expectations.
This project redefined digital healthcare for London General Practice by combining accessibility, security, and premium brand value in one unified solution.
Related Projects
A selection of additional projects that highlight my approach to solving diverse design challenges across industries and platforms.
